Reviews for SaddleBrook

Posted On: 9/10/2021

Saddle Brook was an amazing place to call home for four years. Travis is the best maintenance guy hands down. Always dependable and goes above and beyond to make sure you have a great experience. I’ll never forget he came to the rescue on Easter to fix a plumbing issue. That was amazing. Thanks again guys.????
By: Jonathan Etibo   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 8/26/2021

SaddleBrook has been a great place to live. Laura helped me find the right apartment here and she has went above and beyond to help me as a resident.
By: Damon Robertson   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 8/22/2021

Me gusta mucho su ubicasion
By: Aliomar Cuello   
Source: GOOGLE PLACES Read Property Manager's Response

Hola, Gracias por compartir su experiencia! J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 7/31/2021

Resident Review

Laura and Cindy helped me move in within a week from storm damage from previous residency . I can not thank you them enough!!! I have really enjoyed living at SaddleBrook . My family and friends love my new home… I have some friends that I have referred to live here! Thank-You, Laura!!! From the time you showed me my apartment until now still helping me with anything ! You are always friendly and energetic !
By: JOYCE   
Source: Property Site Read Property Manager's Response

Hola, Gracias por compartir su experiencia! J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 7/31/2021

Saddle Brook Apt Rocks with Laura

Ms Laura is very & always pleasant & joy to talk to??
By: Don Alexander   
Source: Property Site Read Property Manager's Response

Hola, Gracias por compartir su experiencia! J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 7/23/2021

Totally Pleased with Saddlebrook

I moved into Saddlebrook Apartments in mid-February 2021. I could not be more pleased with all aspects of Saddlebrook, from the excellent Leasing Staff/Management, Maintenance Crew, neighbors, location, my apartment unit, quality & value ……… I have recommended Saddlebrook to several of my friends, one of them is moving here in August. Jim B
By: Jim B   
Source: Property Site Read Property Manager's Response

Hola, Gracias por compartir su experiencia! J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 7/23/2021

I have now lived here at Saddle brook Apts going into my (3rd) month, I could not be more pleased with my choice in moving to this property, after months of searching I have now found my new home for at least the next (2) years. I have a beautiful view of the golf course and besides the constant entertainment of daily squirrel action, the golfers on the course are as equally entertaining watching them prepare to hit the ball to the next hole. All from the comfort of my living room and patio. The staff has been stellar as well, both office and maintenance! Travis, the lead maintenance team player has been more than efficient on fixable needs within my dwelling and there has only been a few minors, and Laura in the leasing office has been more than a major ray of light for this property. Her personality and attitude need no introduction at all, it is simply there everyday and a complete joy to engage when I see her not only in the office but around property as well. Laura is a major asset to Gaines Investment Trust as well as our fearless leader (Mgr) Cindy and Rebecca. Running a property of this size is not an easy task! But these (3) ladies seem to make it effortless and clearly love there work, not an easy job when your dealing with hundreds of different personalities on day to day basis. So, my glass to you team here at Saddle Brook and thank you so much for making my move here a joyous one. Sincerely: Mark Niles
By: MARK NILES   
Source: GOOGLE PLACES Read Property Manager's Response

Hola, Gracias por compartir su experiencia! J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 7/12/2021

I came here for a tour of the property and was delighted by the leasing consultant Ms. Laura! The staff was all friendly but Ms. Laura really makes you wanna move right on in. She was very informative about the property without boring me to death or sounding scripted; I can tell she has a lot of personality but she made feel right at home! Seriously considering living here long term just based off Ms. Laura alone (don’t get me wrong, it’s also a wonderful, reasonably priced property with clean grounds in a quiet area!) If I don’t move in, I’ll be sure to refer some ppl. Thank you so much for your hospitality Ms. Laura, keep up the good work!
By: Stoney’s Pastries   
Source: GOOGLE PLACES Read Property Manager's Response

Hola, Gracias por compartir su experiencia! J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 7/3/2021

Staff Is Wonderful

The staff has been nothing but friendly and helpful. The maintenance staff is quick to help. As an added bonus, Travis (on maintenance) stopped and helped me fix a flat tire. Not many people would take time out of their day to help someone.
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

Hola, Gracias por compartir su experiencia! J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 5/5/2021

Great Price for Great Place

The value for what you get in this area of the metroplex is unmatched. Having a garage, plentiful parking, pretty grounds, and a very kind and helpful office staff are all reasons that this apartment complex is a great place to be. My wife and I have not lived here for very long, but it has been a great experience and we really like living here.
By: J Smith   
Source: Property Site Read Property Manager's Response

Hola, Gracias por compartir su experiencia! J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 4/27/2021

I just moved into this community, and I love it the staff and manger is so friendly and helpful. I am happy to call this place home. Very quiet and everyone is so friendly.
By: DJ Rudeboy   
Source: GOOGLE PLACES Read Property Manager's Response

Hola, Gracias por compartir su experiencia! J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 3/30/2021

Saddle Brook Apartments - YES!

If you are considering an apartment in North Dallas, consider Saddle Brook. I have not lived in an apartment in years and I am happy to say that the complex, response of staff, response to maintenance, parking and upkeep of the property have been excellent. So much, I am signing another lease. The atmosphere is more townhome/condo feeling than an apartment complex.
By: Caren     Verified Resident
Source: Property Site Read Property Manager's Response

Hola, Gracias por compartir su experiencia! J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 2/9/2021

I just moved into my new home at Saddlebrook apartments in Dallas. It has been a wonderful experience! Cindy, Laura and Joseph are extremely helpful and knowledgeable! They make you feel right at home. You can tell they really care about their residents. I am looking forward to living here for many years. I would highly recommend this property.
By: Barbara Willson   
Source: GOOGLE PLACES Read Property Manager's Response

Hola, Gracias por compartir su experiencia! J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 10/14/2020

What great prices!! Moving from CA and our search of homes had us stumble upon this location and we LOVE IT! We also like that they are pet friendly - can't go without our animals! Check this place out. We are glad we did!
By: Layce Baker Magana   
Source: GOOGLE PLACES Read Property Manager's Response

Hi Layce, We are thrilled to read your review! We know you will love your new home at Saddle Brook. We're dedicating to serving you, so please don't hesitate to let us know how we can make your move easier for you. Thank you for sharing and for the recommendation! Warm Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 10/10/2020

Laura helped my boyfriend and I find an apartment to fit our needs and she was AMAZING! She is so personable and showed us so many types of apartments. We look forward to signing a lease here soon!
By: Kate Whitley   
Source: GOOGLE PLACES Read Property Manager's Response

Hi Layce, We are thrilled to read your review! We know you will love your new home at Saddle Brook. We're dedicating to serving you, so please don't hesitate to let us know how we can make your move easier for you. Thank you for sharing and for the recommendation! Warm Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 10/1/2020

I walked in and was so overwhelmed with such a great demeanor with the leasing agent Laura. I had visited 5 apartment complexes, some brand new, others were not however, Laura made me feel welcomed and not ignored like the others. Laura was very knowledgeable and took the time to show me around the property and answer all of my questions. Upon leaving, I forgot to look at the pantry space and she was so gracious to take me back. I am praying a unit will be available in January.
By: Tam Babineaux   
Source: GOOGLE PLACES Read Property Manager's Response

Hello Tam, Thank you for sharing the great news! We're thrilled to hear that you enjoyed working with our team at Saddle Brook, as always strive to provide uncompromising customer service. We also hope there is a home available for you during your desired move-in month. We'd be pleased to have you as one of our valued residents. Warm Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 9/9/2020

Laura is absolutely amazing! So kind, welcoming, and remembers small details about residents and potential residents to make a wonderful experience. So happy I was able to encounter her here. The complex is stunning, as are the apartments, and so family friendly!
By: Xyla Diaz   
Source: GOOGLE PLACES Read Property Manager's Response

Hello Xyla, We’re glad you had such a wonderful experience with us! Our team will be thrilled to read your comments. Thank you for sharing! Kind Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 8/29/2020

Laura was very welcoming and helpful, every unit she showed us made us feel at home, the best Homey apartments worth every cent. Thanks Laura
By: Tino Reviews   
Source: GOOGLE PLACES Read Property Manager's Response

Hello Xyla, We’re glad you had such a wonderful experience with us! Our team will be thrilled to read your comments. Thank you for sharing! Kind Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 8/25/2020

Everyone in the front office is very friendly and they go above and beyond to help. The grounds are very clean, the neighborhood is quiet, and everyone I spoke to including current residents were extremely friendly. Thank you to Laura for reaching out to me when the apartment I was interested in became available. I can’t wait to officially call Saddle Brook Apartments my home.
By: Cess H   
Source: GOOGLE PLACES Read Property Manager's Response

Hello Xyla, We’re glad you had such a wonderful experience with us! Our team will be thrilled to read your comments. Thank you for sharing! Kind Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 8/15/2020

Truely appreciate Laura not being afaid of me. I had a self tour for the 1st time prior to Saddle Brook. I'd rather not get used to that. Felt @ home upon entry. Laura's warm welcome set the tone for the rest of the tour! Gave me what I asked and w/in the requested $$ range. Had me curious to see more. I plan to check it out again with my big brother. Here's to my next chapter????
By: Donna Moore   
Source: GOOGLE PLACES Read Property Manager's Response

Hello Xyla, We’re glad you had such a wonderful experience with us! Our team will be thrilled to read your comments. Thank you for sharing! Kind Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 6/30/2020

This is a wonderful place to live. This is my 3rd year here. While the grounds are well kept, the office staff profoundly nice and helpful, Travis, the maintenance man, is amazing!! He always responds in a timely manner and with a smile!! He's so helpful and genuine!! Thank you so much for always coming to my rescue!!!!
By: Michelle Nichols   
Source: GOOGLE PLACES Read Property Manager's Response

Hello Xyla, We’re glad you had such a wonderful experience with us! Our team will be thrilled to read your comments. Thank you for sharing! Kind Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 6/12/2020

I have only lived here for a short time but I would like to compliment the front staff and maintenance crew for their quick and professional service. We had a few maintenance requests on move in and the team has been very quick to address any concerns and have kept us updated each step of the way.
By: Gage Wooldridge   
Source: GOOGLE PLACES Read Property Manager's Response

Hi Gage, Thank you for sharing this wonderful review! It's comments like yours that keep us motivated. We're thrilled that you've selected Saddle Brook as the place you call home, and we hope to continue serving you in the years to come. Warm Regards, J. Erin Bodie Customer Service M anager Gaines Investment Trust 858-250-059

Posted On: 2/29/2020

We just visited the place. Evelyn was amazing. Great costumer service. A very good experience.
By: Luisa Negret   
Source: GOOGLE PLACES Read Property Manager's Response

Hi Luisa, We are very happy to have provided you with such a positive experience! Thank you for sharing! Warm Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 2/11/2020

I have lived here for several years and I absolutely love it. I wanted to say that the ladies in the office are amazing and always willing to help with anything. Travis goes above and beyond anytime something needs to be repaired. He is an amazing asset to this company and can fix anything!! Thanks so much for all of your help!!
By: Becky Claus   
Source: GOOGLE PLACES Read Property Manager's Response

Hello Becky, Thank you for sharing your positive experience. Your kind words and feedback mean a lot to our team, and it's experiences like yours that keep us motivated! We are always dedicated to serving you and hope to continue doing so in the years to come. Thanks again, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 2/8/2020

The staff is very accommodating. Cindy is always there for the residents and the maintenance is quick and personable. I recommend this community. The pools are great and love the hottub! I regret we are having to move.
By: Anonymous   
Source: APARTMENT RATINGS Read Property Manager's Response

Hello, We are thrilled to have provided you with such a positive experience! We're sad to hear that you must move and wish you the best in your future home. Thank you for sharing! Warm Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 1/28/2020

I came to tour this apartment complex and had a wonderful experience with the office staff. Evelyn toured with me and was very knowledgeable, the grounds themselves are spectacular. I am definitely considering this community if I move to Dallas! I think it’ll be a great fit for me and my family.
By: Lucia Nayeli Saucedo   
Source: GOOGLE PLACES Read Property Manager's Response

Hi Lucia, Thank you for your kind words and for sharing this outstanding review! If you choose to make Saddle Brook the place you call home, it would be our pleasure to serve you and your family. We hope to hear from you soon! Kind Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 1/21/2020

We drove across saddle Brook while looking for our second place to live since moving to Dallas over 2 years ago and we were immediately struck with the pristine very well manicured and extremely quiet and New England-esque aesthetic. Saddlebrook immediately moved up to our number one choice not only for the above mentioned but primarily for the hospitality from Rebecca and the neighbors and the rest of the staff that we encountered on our tour it immediately felt like home and it became clear to us that this is the place we believe that we could settle into for a few years ahead.
By: Mario Romero   
Source: GOOGLE PLACES Read Property Manager's Response

Hi Mario, Thank you for the 5-star rating! We are thrilled to have provided you with such a positive experience and hope you will continue to make your home with us in the years to come. Warm Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 1/17/2020

Beautiful community office and a pleasure to work in. The office staff is an absolute pleasure to work with.
By: Paul Green   
Source: GOOGLE PLACES Read Property Manager's Response

Hello Paul, We're happy to hear you found our staff to be so supportive during your experience at Saddle Brook. Thank you for the 5-star review and for making our community the place you call home! Kind Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Overall Rating

5 out of 5 stars

Ratings By Category

Parking
5 out of 5 stars
Amenities
5 out of 5 stars
Maintenance
5 out of 5 stars
Staff
5 out of 5 stars
Value
5 out of 5 stars
Location
5 out of 5 stars
Noise
4.5 out of 5 stars